Fix internet connectedness problems on Android devices

If you can't access the Internet on your Android device, either through an app or a website, try these troubleshooting steps.

Signs of a bad connection

  • Downloads don't start, time out, or remain at 0%.
  • Google Play is stuck on "Loading..."
  • Yous can't load web pages in a browser.

General troubleshooting tips for Android devices

  1. Restart your device. It might sound simple, but sometimes that'south all it takes to set up a bad connection.
  2. If restarting doesn't work, switch between Wi-Fi and mobile data:
    • Open yourSettings app and tap Network & cyberspaceor Connections . Depending on your device, these options may be different.
    • Plow Wi-Fi off and mobile data on, and check if in that location's a difference.
    • If non, turn mobile data off and Wi-Fi on and check again.
  3. Endeavour the troubleshooting steps below.

Fix mobile information problems

Check that mobile data is turned on and you have a data connection

  1. Open your Settings app and tap Network & netor Connections and then Thouobile data or Cellular data.
    • On some devices, you may need to select Data usagebefore you notice this.
  2. Turn Mobile data or Cellular data on. If it'due south already on, turn it off and on once more.
  3. Check that there is a data indicator, like 2G, 3G, 4G, or H, next to the signal strength bars at the summit of the screen .
  4. Sometimes this won't display if you have an active Wi-Fi connectedness. If this is the example, plough Wi-Fi off and check again.

If you don't get a point information indicator, you may be in an area without coverage. If yous tin can, motion to a unlike expanse, or become outside, and check your signal once more.

Tip: If this happens a lot, contact your mobile service provider.

Turn airplane mode on and off

  1. Open your Settings app  and tap Network & internetor Connections and then Airplane Manner. Depending on your device, these options may be different.
  2. Plow Airplane mode on.
  3. Wait for 10 seconds.
  4. Plow Airplane mode off.
  5. Check if the connection issues have been solved.

If you lot nonetheless accept issues after you complete these steps, contact your mobile service provider.

Set Wi-Fi bug

Check that Wi-Fi is turned on and yous're connected

Restart your wireless router

If yous are connecting to Wi-Fi at abode, bank check your router'due south manual for instructions on how to reset it. Often you tin:

  1. Unplug the router from the electrical outlet and make sure the lights on the router go out.
  2. Wait 30 seconds.
  3. Plug the router back in and look 30 seconds for all the lights to come back on.

If you still have connectivity issues after you lot complete these steps, contact your internet service provider or the host of the Wi-Fi network.

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